Frequently Asked Questions

Discover answers to frequently asked questions on our FAQ page about alphabeePRO’s comprehensive training opportunities. From course formats and CEU certifications to account management and technical support, our FAQ covers essential information for professionals, parents, and caregivers looking to enhance their ABA and clinical skills.

Getting Started

How do I access courses?

Browse our catalogues of evidence-based courses available here.

Select and purchase the courses that best fit your specific needs.

Complete courses at your own pace, earning CEU credits where applicable.

I want to register for in-person/group training, how do I do that?

Email our Training Coordinator to book a free consultation.

Receive a custom training proposal outlining key objectives and timing.

Confirm your itinerary and let the in-person training begin!

Are your trainers all BACB certified?

Our courses are developed by Board Certified Behavior Analysts (BCBAs) and Board Certified Assistant Behavior Analysts (BCaBAs) and all meet the requirements outlined by the BACB. For courses that offer CEUs, the main presenter is certified by the BACB. For RBT Services, including all RBT Competency Assessments and Trainings, your assessor will always be a BCBA who is BACB certified.

For each course, you may view the trainers’ credentials or you may visit our Meet Your Trainers page.

Can I register for a course and complete it later?

Yes, courses can be completed anytime within their expiry deadline. To find the expiry timeline for a course, please review the course description.

Do these courses count for CEUs?

Yes! We are registered as an Authorized Continuing Education (ACE) Provider. For courses that meet the requirements outlined by the BACB, the number and type of CEUs offered are indicated in the course description. Once you have completed a course, you will receive a certificate showcasing your name, your BACB ID and the number and type of CEUs you have received.

To view our library of CEU courses, click here.

Do any of the courses qualify as CEUs in ethics or supervision?

Yes, courses that qualify for CEUs in Ethics or Supervision are indicated on the course image or in the course description.

To view our library of CEU courses, click here.

My Account

How do I create an account?

Click the ‘Log In’ tab at the top right corner of the page and follow the prompts under ‘Register’.

How do I change my profile details?

Once logged in, click on ‘My Dashboard’ at the top right corner of the page and then click on the ‘My Account’ tab to view your current account details. Select the details you would like to update and then click ‘Save Changes’ when complete.

I forgot my password, how do I retrieve it?

On the ‘Log In’ page, click ‘Forgot your password?’ where you will be asked to input the email associated with your account. An email will be forwarded to you with a temporary password. Click on the link as directed and you will be prompted to change your password.

If you are still having difficulties accessing your account, please email support@alphabeepro.com and our Support team will be more than happy to help! Please expect a response within 1-2 business days.

Courses

What is the format of the courses?

The courses are developed with a variety of multi-media features which include videos, audio, PDF handouts, worksheets, quizzes and practice opportunities. Each course is designed with the features that best suit the content developed.

How do I access my certificate?

Click on ‘My Dashboard’ at the top right corner of the page. Scroll past the ‘Your Courses’ section where you will find your certificates, which are accessible from the ‘Your Certificates’ section. Please note that only fully completed courses will display a certificate.

If you are still having difficulty locating your certificate, please email support@alphabeepro.com.

My certificate is missing my BACB ID. WHAT SHOULD I DO?

Your certificate is missing your BACB ID as all users must manually input the ID through their account settings. To add your BACB ID, click on ‘My Dashboard’ at the top right corner of the page, and then click on the ‘My Account’ tab. Scroll down to the ‘BACB ID’ field and input your ID there.

Who should I contact if there is an error on my certificate?

Send an email to support@alphabeepro.com identifying the course completed and certificate that you would like updated. Please allow for 1-2 business days to receive your updated certificate.

Can my certificate be emailed to me?

We encourage our users to access their certificates through their account. If you require a certificate to be emailed to you, send an email to support@alphabeepro.com identifying the course completed. Please allow for 1-2 business days to receive your certificate.

Can I take more than one course at a time?

Yes, our courses are developed to be taken at your own pace. You may be registered in multiple courses at once, regardless if they are a free or paid course.

Do courses expire?

Yes, courses expire after the designated time. To view the course expiration timeline, please review the course description.

I have purchased a course - how do I access it?

Once logged in, click on ‘My Dashboard’ at the top right corner of the page where you will be available to view a list of the courses you are currently enrolled in under the ‘Your Courses’ section. Select the course you would like to enter by clicking on the course title.

Technical Difficulties

Can I take the course on my iPad or tablet?

Yes, our training platform was built to work on all devices (desktop, tablet, iPad, etc.). Please note that layouts, scrolling, text or displays may vary depending on the device being used.

Is internet access required?

Yes, an internet connection is required to log in and view your online courses. Our courses were designed to offer a range of features and it is recommended that you have a good network connection for the optimal experience.

I am experiencing technical difficulties with the course/videos/surveys. What do I do?

We are sorry to hear that! We recommend when having problems with audio or video to check your internet connection, reset the internet connection if necessary, clear your chase or try another browser. Additionally check your speaker/headphone connection and audio system preferences for audio-related issues.

If you continue to experience technial difficulties, please email our Support team at support@alphabeepro.com.

My course will not open. What do I do?

Please ensure you are logged into your account when opening your course. We also recommend you check your internet connection, reset the internet connection if necessary, clear your chase or try another browser.

If you continue to experience technical difficulties, please email our Support Team at support@alphabeepro.com and someone will connect with you within 1-2 business days.

Payment

How do I cancel a course?

At alphabeePRO, we are committed to providing quality training. To review our Refund Policy, please click here. Contact us at info@alphabeepro.com for more information.

Can I use my OAP funding for these workshops if I am not a current client of Alphabee?

Ontario Autism Program (OAP) funding can be used to purchase an individualized parent/caregiver training package offered in-person or via remote services (i.e. ZOOM).

Pre-recorded, online content is not eligible to be purchased using OAP funds. For more information on training options that are covered by OAP funds, please email info@alphabee.com.

Still need help? Send us a note!

For any other questions, please write us at info@alphabeepro.com