Frequently Asked Questions

Getting Started

How do I access courses?

Browse our catalogues of evidence-based courses available here.

Select and purchase the courses that best fit your specific needs.

Complete courses at your own pace, earning credits where applicable.

I want to register for in-person/group training, how do I do that?

Email our training coordinator to book a free consultation

Receive a custom training proposal outlining key objectives and timing.

Confirm your itinerary and let the in-person training begin!

Are your trainers all BCBA qualified?
All of our courses are developed by a BCBA or BCaBA and meet the requirements outlined by the BACB. For courses that offer CEUs the main presenter is certified by the BACB. For each course you can review the trainers credentials.
Can I register for a course and complete it later?

Yes, courses can be completed anytime within their expiry deadline. To find the expiry timeline for a course review the course description.

Do these courses count for CEUs?

Yes! We are registered as an ACE provider. For courses that meet the requirements outlined by the BACB, the number and type of CEUs offered are indicated on the course image, by the title and in the course description.

Do any of the courses qualify as CEUs in ethics or supervision?

Yes, courses that qualify for CEUs in ethics or supervision are indicated on the course image by the title and in the course description.

My Account

How do I create an account?

Click the ‘login’ tab at the top right of the page and follow the prompts under ‘register’.

How do I change my profile details?

Once logged in, click on the ‘my account’ tab to view your current account details, select the details you would like to update and click ‘save changes’ when complete.

I forgot my password, how do I retrieve it?

On the login page, click ‘forgot your password?’, you will be asked to input the email associated with your account and an email will be forwarded to you with a temporary password. Click on the link as directed and you will be prompted to change your password.


What is the format of the courses?

The courses are developed with a variety of multimedia features which include videos, audio, PDF handouts, quizzes and practice opportunities. Each course is designed with the features that best suit the content developed.

Who should I contact if there is an error on my certificate?

Send an email to identifying the course completed and certificate that you would like updated. Please allow for 14 business days to receive your updated certificate.

How do I access my certificate?

From your courses page, certificates are accessible from the ‘Your Certificates’ section. Please note that only fully completed courses will display a certificate.

Can my certificate be emailed to me?

We encourage our users to access their certificates through their account. If you require a certificate to be emailed to you, send an email to identifying the course completed. Please allow for 14 business days to receive your certificate.

Can I take more than one course at a time?

Yes, our courses are developed to be taken at your own pace. You may be registered in multiple courses at once.

Do courses expire?

Yes, courses expire after the designated time. To view the course expiration timeline review the course description

I have purchased a course - how do I access it?

Once logged in, click on the ‘My Courses’ tab to view all your current courses. Select the course you would like to enter by clicking on the course title.

Technical Difficulties

Can I take the course on my iPad or tablet?

Yes, our training platform was built to work on all devices (desktop, tablet, iPad, etc.) Layouts, scrolling or displays may vary depending on the device being used.

Is internet access required?

Yes, an internet connection is required to log in and view your online courses. Our courses were designed to offer a range of features and it is recommended that you have a good network connection for the optimal experience.

I am experiencing technical difficulties with the course/videos/surveys. What do I do?

We recommend when having problems with audio or video to check your internet connection, reset the internet connection if necessary, clear your chase or try another browser. Additionally check your speaker/headphone connection and audio system preferences for audio related issues.

My course will not open. What do I do?

We recommend when having problems with accessing a course to check your internet connection, reset the internet connection if necessary, clear your chase or try another browser. If you continue to experience challenges please email and someone will connect with you within 3 business days.


How do I cancel a course?

At alphabeePRO, we are committed to providing quality training. To review our Refund Policy, please refer here. Contact customer service at for more information.

Can I use my OAP funding for these workshops if I am not a current client of Alphabee?

Ontario Autism Program funding can be used to purchase an individualized parent/caregiver training package offered in-person or via remote services (i.e. ZOOM). Pre-recorded, online content is not eligible to be purchased using OAP funds. For more information on training options that are covered by OAP funds please email

Still need help? Send us a note!

For any other questions, please write us at